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TERMS AND CONDITIONS - Prices
- Payment
- Tax Invoices / Receipts
- Delivery - Training Courses, Products, Events
- Refunds / Returns - Training Courses, Products, Events
- Privacy
- QHA Shop Login Details
The QHA Shop is administered by the Queensland Hotels Association Union of Employers, ABN 54 878 166 941. Please read the following terms and conditions carefully as they contain important information about your rights and obligations along with limitations and exclusions that apply to any purchases made via the online Shop. We reserve the right to make changes to this site and these terms and conditions at any time. Standard business hours for QHA are Monday to Friday 8:30 to 5:00pm not including public holidays. 1.0 PRICES All the prices quoted on this shop are in Australian Dollars, and include GST where applicable. Prices may be adjusted at any time by the QHA. If you require a currency converter, please click on the following link: http://www.xe.net/ucc 2.0 PAYMENT QHA Members and non-members may make online payment may be made by debit/credit card – VISA and MasterCard accepted. All debit/credit card payments are processed using a secure online payment gateway (www.eway.com.au) , with an SSL Certificate provided by Thawte. QHA members may also request to be invoiced for bookings made via the QHA Shop – the standard terms for all invoices to members is Net 30 days If you do not have a VISA or MasterCard card, and are not a member of the QHA, you can manually book and pay for courses by downloading and completing the following form, and returning it with payment to the QHA using the details provided on the form. MANUAL PAYMENT FORM Courses can also be booked and paid for at the QHA Office, between 9.00am and 4.00pm on business days. Note: Courses MUST be pre-booked and paid for, no payments are taken on Saturdays. Go to - QHA House, Level 3, 160 Edward St, BRISBANE. 3.0 TAX INVOICES / RECEIPTS A Tax Invoice/receipt will be issued from the QHA Shop at the time the order is placed for payments made via credit card. Members who request an invoice please be advised that invoices will be forwarded within five (5) business days of the order being placed. 4.0 DELIVERY 4.1 DELIVERY - TRAINING COURSES 4.1.1 Delivery - Training Courses - Face-To-Face For face-to-face training courses, an order confirmation will be provided at the time of the booking. Delivery will occur when the participant attends the course – the date, time and venue for the course are all shown on the order confirmation and it is the responsibility of the participant to ensure that they arrive punctually. See refund policy regarding failure to provide adequate notice of non-attendance. 4.1.2 Delivery - Training Courses - Online Training Delivery of online learning courses will commence upon the receipt of the order confirmation. At this time clear instructions will be provided on how to access the online course. 4.1.3 Delivery - Certificates Upon successful completion of the course, certificates will be generated and forwarded to the address nominated by the participant. Only those participants who have paid for their course in full will have their certificates ready for delivery. Members who have chosen to be invoiced must be aware that although standard terms on invoices are 30 days, should certificates be required sooner they must pay before the due date of the invoice before certificates will be made available. Delivery time will take between 7-10 business days after the successful completion of the course. All certificates will be delivered via ordinary mail unless other arrangements are made. Original copies of certificates are not kept by the QHA once certificate has been issued. Notification of certificates not received by participants, up to 30 days after the course completion, will lead to the certificate being replaced free of charge. Notification of certificates not received by participants, beyond 30 days after course completion, will incur a replacement fee of $20. As with original certificates, full payment must be received for a replacement certificate before delivery can be made.
4.2 DELIVERY - PRODUCTS All products purchased will be dispatched within 2 business days subject to stock availability. The standard method of delivery is registered mail unless other arrangements are made. The option is also available for products to be forwarded via Express Post however this will incur an additional charge. Unexpected supply problems may occur from time-to-time due to high demand of certain products; this may result in some products being unavailable at the time ordered. In the event that this occurs, a notification will be provided and refund will be processed if necessary when requested in writing (see Refunds/Returns). QHA will only take responsibility for any products which are received damaged by the customer or are lost in transit/misdirected if QHA is given notification within 30 days of purchase. Notification must be in writing and may be directed to info@qha.org.au (see Refunds/Returns).
4.3 DELIVERY - EVENTS Confirmation of registration for an event will be provided at the time of the booking. Final delivery will occur when the attendee presents themselves on the relevant date at the predetermined time and place. Tickets for events are not issued unless otherwise advised. 5.0 REFUNDS / RETURNS 5.1 REFUNDS / RETURNS - TRAINING COURSES 5.1.1 Refunds / Returns - Training Courses - Face-To-Face When cancelling face-to-face training course, written notification must be provided during business hours (8:30am to 5:00pm) at least 2 business days before the commencement of the training course. This notice should be emailed to training@qha.org.au. Refunds will not be granted for bookings where no written notice has been provided within the timeframe specified. If initial payment for course was made via credit card and adequate notice is provided, a refund will be processed onto the original credit card. Where notice is provided within the specified timeframe, a participant, rather than being refunded may request to be transferred to another course date; in this case no refund is provided. All such transfers are done at the discretion of the QHA. QHA reserves the right to reschedule a course at least 2 business days before its scheduled commencement in circumstances where a minimum number of participants have not been reached. In this situation participants who are already scheduled on the course will be given the option of a full refund or an option to be enrolled on another course date.
5.1.2 Refunds / Returns - Training Courses - Online Training Cancellation of online learning courses may be arranged if a participant has not attempted the course. Those participants who attempt/start the course and subsequently request a refund will not be eligible for a refund. Notice of cancellation must be provided before attempting the course, in writing emailed to training@qha.org.au. 5.2 REFUNDS / RETURNS - PRODUCTS Items purchased through the QHA shop can be returned within 30 days of purchase. Written notice must be provided before returning the items – email to info@qha.org.au.The item/s must be in the same condition as sold. Postage costs relating to the return of items within the 30 day purchase period are the responsibility of the customer. Items may also be exchanged within the first 30 days of purchase again if adequate notice has been provided. Postage costs for exchanged items will also be the responsibility of the customer. 5.3 REFUNDS / RETURNS - EVENTS Events held by the QHA for our members generally are free to attend. Major events such as the Awards for Excellence and industry golf days, and others do require payment to attend. Cancellation of an event booking must be received in advance otherwise a refund will not be permitted. 6.0 PRIVACY The QHA collects personal or corporate information in the conduct of its normal business activities. Personal information will be protected, and other information will be handled, in accordance with the requirements of the Privacy Act 1988 and the National Privacy Principles. As referred to in the payments section above credit card payments are handled securely and all such information is stored for no longer than 60 days after the date of purchase. 7.0 QHA SHOP LOGIN DETAILS Casual users of the shop may purchase without registering their details. Members and/or regular/repeat customers may also register a user login either at their first booking, or at a prior time. Registered users will nominate their username (email address) and password during the registration process. In the future, in the event that the user misplaces the password there is an option available within the login area for a reminder to be forwarded to their registered email address.
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